Help
Questions and answers
GENERAL QUESTIONS
- How do I know that the offer from Laevapiletid.ee is always the best?
Laevapiletid.ee system is built in such a way that the person who makes the reservation is always shown the best offers that the travel organiser is able to offer to the customer. Based on the user’s choices, the system automatically offers a package if it matches the conditions defined by an operator for a special package. The person making the reservation does not have to know the names, codes etc., of the packages; Laevapiletid.ee always offers the package at the best possible price. - Is it permitted to reserve the departures of different operators at the same time?
Yes. - How does reservation confirmation look like (e-ticket, SMS)?
E-ticket: https://laevapiletid.ee/tickets/example_ee_en.html.
SMS: "Booking: 00000000, Tallinn-Helsingi, 01.04.2022 12:00, A-terminal. Bon voyage! Your ticket: https://l.xp.ee/XXXXX". - How many passengers can be reserved at the same time?
A maximum of 8 passengers can be reserved at the same time. If more than 8 passengers are travelling at the same time, divide the passengers into groups and buy the tickets separately or write to laevapiletid@estravel.ee and mark the point of departure and the destination, the date and the number of passengers. - How to book a vehicle?
Through Laevapiletid.ee platform, it is possible to book space for a vehicle (including a trailer) up to 12 m in length. When booking, the exact dimensions of the vehicle must be specified, including any accessories (ski box, roof rack, bike rack, etc.): standard passenger car: height up to 1.9 m, high passenger car/SUV/minibus: height up to 2.4 m.
Vehicles with a gross weight exceeding 3.5 tonnes (over 3 tonnes for Eckerö Line) or vehicles carrying commercial freight must be booked through the ferry operator's cargo department. - Where can I find the general terms and conditions of the ferry operator?Before paying for the reservation, you must familiarize yourself with the operator's terms and conditions. These are displayed in step 4 of the reservation process.
- What should I do if, after exiting the Internet bank, I forgot to click “Back to the Vendor”?
In that case, the booking has not been completed. To receive your ticket, please contact laevapiletid@estravel.ee. - What should I do if the ferry does not depart and the trip is cancelled?Laevapiletid.ee acts as an intermediary booking agent and does not organize or operate the trips. Departure times may change due to weather or other operational factors. Generally, ferry operators inform passengers directly about canceled departures and offer replacements – which is why it is essential to provide an accurate mobile phone number and email address for the primary contact when making your reservation.
- What are the requirements for travelling with pets?
Before travelling with a pet you should familiarise yourself with the conditions of the operator regarding pets. The animal must not endanger other passengers and you must have documents with you certifying the health status and vaccination of the animal. - Is the ticket issued by Laevapiletid.ee sufficient as an expense receipt for business accounting?
Yes. - Why is it not possible to choose a departure?
If it is not possible to buy tickets for a particular departure, the reasons may be as follows: there are not enough free seats on the ferry, there is too little time until departure, the departure has been cancelled (because of difficult weather conditions or other reasons), there has been a technical malfunction.
CHANGING
- How can a reservation be changed?
The conditions for changing a booking differ from operator to operator and can involve additional expenses for the ticket buyer. If the bookingr can be changed, it generally means that it can be exchanged for another departure of the same operator. Usually, special offers cannot be changed. Information about restrictions that apply for changing the ticket is generally displayed in the reservations system along with the special offer; the restrictions are also noted on the ticket itself.
To change a reservation, send a request by e-mail to laevapiletid@estravel.ee (the application for the change is processed within 24 hours on workdays). For changing reservation, Laevapiletid.ee charges a fee of €8, plus any price difference for the operator's new departure. - Is it possible and how can the data for a vehicle be changed on the reservation?Changing the data for a vehicle depends on the conditions of the operator. Generally, the registration data for a vehicle can be changed; if at the time of ticket check-in the dimensions of the vehicle surpass the dimensions on the reservation, the customer must pay the difference. Vehicles larger than that stated on the reservation are only allowed on the ferry if there is enough room on the car deck.
- Is it possible and how can the details for a passenger be changed?
Passenger details can be changed by the person who made the reservation. Generally, details can be changed through Laevapiletid.ee customer service prior to departure. Any changes are made in accordance with the operator's terms and conditions.
CANCELLING
- How is a reservation cancelled?
A reservation from the Laevapiletid.ee reservations system can be cancelled if this is permitted under the operator’s conditions for cancelling. For cancelling, Laevapiletid.ee charges a fee of €8 that will be subtracted from the refunded sum. The refund is transferred to the bank account from which the bookings were paid for within 10 days after cancelling the reservation. Cancellation takes place at: https://laevapiletid.ee/en/cancel or contacting Laevapiletid.ee customer service.